At Cintu, we want you to love your handbag or clutch. If something isn’t quite right, we accept returns and exchanges within 30 days of delivery, subject to the guidelines below.

1. What Qualifies for a Return

To be eligible for a return, your item must be:

New and unused, with tags and any original protective packaging still attached
Returned in its original packaging
Accompanied by proof of purchase, such as your order confirmation or receipt

This applies whether the item arrived exactly as ordered or you’ve simply changed your mind — we accept returns for both defective and non-defective products, as long as the item meets the condition above.

2. How to Start a Return

Before sending anything back, email us at support@cintu.store with your order number and the reason for your return. Our team will review your request and confirm next steps.

Please note that return shipping is the customer’s responsibility. Once your return is approved, we’ll send you the return address and any instructions needed to package your item safely for transit. Returns sent to us without prior approval may not be accepted.

3. Damaged, Incorrect, or Incomplete Orders

If your handbag or clutch arrives damaged, defective, or doesn’t match what you ordered, contact us as soon as possible with your order number and a description of the issue (photos help speed things along). We’ll work with you on the best resolution, whether that’s a replacement, an exchange, or a refund.

4. Exchanges

We’re happy to offer exchanges. To request one, reach out to us at support@cintu.store to arrange the return of your original item. Once we’ve received and inspected it, we’ll process your exchange for the new item you’d like instead.

5. Refunds

Once we receive your returned item, our team inspects it within a few business days to confirm it meets our return conditions. If your return is approved, we’ll issue your refund to your original payment method within 7 business days. Please note that your bank or card issuer may take a few additional days to reflect the funds in your account. There’s no restocking fee on approved returns.

6. Questions About Your Return

Our support team is here to help with anything related to returns, exchanges, or refunds:

  • Business Name: Cintu
  • Phone Number: +1 (305) 321-5026
  • Email: support@cintu.store
  • Physical Address: 900 Collins Ave, Miami Beach, FL 33139, USA
  • Business Days:
  • Monday to Friday: 9:00 AM – 5:00 PM
  • Saturday: Closed
  • Sunday: Closed
  • Response Time: We respond within 24 hours.

TIme zone: (GMT-05:00) Eastern Standard Time (New York)