Here are answers to some of the questions we hear most often from Cintu customers.

Our Products

What do you sell?
Cintu offers a curated selection of handbags and clutches designed for everyday use and special occasions alike. Each product page includes details on size, materials, and care instructions to help you choose the right piece.

How well made are your bags?
Our handbags and clutches are crafted from durable, carefully selected materials built to hold up to daily use. You’ll find specific material and construction details listed on each individual product page.

Shipping and Packaging

How is my order packaged?
Every item is carefully packed to protect it during transit, with sturdy outer packaging to prevent damage along the way.

When will my order arrive?
Orders are processed within 1–2 business days, with delivery typically taking 4–6 business days after that — most customers receive their order within 5–8 business days total. Once your order ships, you’ll get a tracking number by email.

Do you offer free shipping?
Yes. We offer free shipping on every order within the United States, with no minimum purchase required.

Returns and Exchanges

What’s your return policy?
We accept returns within 30 days of delivery for both defective and non-defective items, as long as the item is unused and in its original condition. Return shipping is the customer’s responsibility.

Can I exchange an item instead of returning it?
Yes, exchanges are available. Just reach out to our support team to get the process started.

When will I get my refund?
Once your return is received and inspected, approved refunds are issued to your original payment method within 7 business days.

Payment

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club.

Getting Help

How do I reach customer support?
You can email us anytime at support@cintu.store. We respond to all inquiries within 24 hours, Monday through Friday, 9:00 AM – 5:00 PM (EST).

Contact Us

  • Business Name: Cintu
  • Phone Number: +1 (305) 321-5026
  • Email: support@cintu.store
  • Physical Address: 900 Collins Ave, Miami Beach, FL 33139, USA
  • Business Days:
  • Monday to Friday: 9:00 AM – 5:00 PM
  • Saturday: Closed
  • Sunday: Closed
  • Response Time: We respond within 24 hours.

TIme zone: (GMT-05:00) Eastern Standard Time (New York)